Frequently Asked Question


Frequently Asked Question

Greenlink Cargo fleet services ,to complete the inland deliveries of your ocean or air shipments, we offer the land freight service which includes everything from local distribution to East African trailer traffic. We have daily departures from East Africa hub in Nairobi and therefore offer a wide selection of services depending on your needs.

Our services include full truckloads (FTL), less-than truckloads (LTL), overnight services to and from all our major cities.

We provide local deliveries to customers premises from our bonded warehouse

We have a fleet of vehicles delivering to most countries which enable us to cope with all situations: Big volumes, Trailers, Refrigerated, Low slung, Hanger carrier

Greenlink Cargo currently handles imports only from the destinations listed above and into Kenya. We envisage expansion into full logistical services, including exports, as we seek to realize our Vision.

Please visit our homepage’s ‘Get a Quote’ section. It is an automated system that calculates freight cost based on information you provide including origin of shipment and chargeable weight of shipment. Chargeable weight will however have to be confirmed at our offices once we receive them. Value added services such as door delivery and re-packaging for international shipping are chargeable and not factored in the automated system.

Chargeable weight is the actual or volumetric weight (v/m) of the package, whichever is higher. Volumetric weight (also known as Dimensional Weight) is calculated by multiplying length by width by height of each package (cubic size) then dividing by 165 (if measured in inches) or by 6,000 (if measured in centimeters).

By basing charges on weight alone, low density packages become unprofitable for freight carriers due to the amount of space they take up in an aircraft.


Services Asked Question

Do they include duty and customs clearance?We are able to offer cheaper rates in comparison to our competition because of the excellent business relationship we enjoy with our network of agents and carriers which provide us the best routing for our consignments. Price quotations received from our staff or our automated systems are all inclusive (all-in) up to the point of collection by consignee.

No. On request, we however facilitate purchase of supplementary freight insurance through the air or ocean line during the freight booking process.

Air freight: From all destinations we serve to Kenya, excluding Dubai, consignment freight and clearance will take a maximum of 14 working days. Consignments from Dubai to Kenya take a maximum of 7 working days for freight and clearance. Ocean freight: From all destinations we serve to Kenya, consignment freight and clearance take between 30 and 35 days.


Products Asked Question

Yes. By entering your WayBill Number in our tracking facility available on the homepage of our website you can receive periodic updates of your consignment. The WayBill Number is issued to the sender of the consignment.

For a period of 14 days from the day we receive it in our warehouse we will store it free of charge. Thereafter it will attract a storage fee per day depending on chargeable weight. Three months from date of arrival at our warehouse and without collection commitment from consignee, we will auction the consignment to recover incurred costs.

It is the lowest weight we will accept to render our freighting service. It varies from country to country. Any package that weighs less than minimum weight will be invoiced at minimum weight freight charge. For example: minimum weight from London to Kenya is 10 kilograms. If you freight 2 kilograms you will be invoiced for 10 kilograms. There is no maximum weight.

We will ship all our clients’ general goods. Depending on several factors we will at discretion decide whether to ship hazardous goods. Such include: explosives, gases, flammable liquid, flammable solids, oxidizing substances and organic peroxides, toxic and infectious substances, radioactive materials, corrosive materials, magnetized materials, dry ice, machines equipped with fuel tanks.